Promote and monitor quality service among staff through training and by acting as a positive role model
Maintain employee attitude and morale by recognizing outstanding performance and service
Working with the Store Manager to meet the long range retail and company objectives
Responsible for work schedules, break periods, work hours and vacations.
Provide the Store Manager with a weekly update on the progress of the store and staff
Ensure proper store image.
Responsible for the operation of the store, such as inventory control and maintenance in the absence of the Store Manager
Responsible for addressing customer grievances and inquiries.
Ensure store security
Evaluate staff performance and development needs. Delegate responsibilities between the staff
Qualification & Requirements:
3-4 years experience in a Retail environment with minimum 1 year of Supervisory experience
Bachelor’s degree in any related field (must be MOFA attested)
Ability to work in a fast paced team oriented environment
Zeal and enthusiastic personality
Ability to work under pressure and target driven environment
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Store Manager (Bahrain)
Job Responsabilities:
SALES MANAGEMENT
Drive sales performance using commercial information and product knowledge with the internal tools provided.
Actively drive sales by implementing sales building initiatives across all departments through effective analysis of the company commercial reports and visual layout.
Determine the strategy of the store, always striving to maximise sales and store opportunities.
STORE PROCEDURES
Maintain cash policies, controlling shrinkage to the limited/accepted loss rate and applying all health and safety procedures in the store inclusive of the stockroom.
Controlling the cost related to petty cash expenses in line with company budgets.
Manage the budgeted hours in the store effectively.
Design the Ideal Rota with adequate staff to ensure high productivity.
Competition awareness to give relevant feedback to appropriate parties such as product managers, regional managers, and teams.
Analyze relevant data to create the best strategy for the store.
Support the Department Managers to keep monitoring the budget.
Ensure the profit and productivity goals are met by contributing towards the management of payroll hours, sales, and P&L.
To ensure that policies and procedures of the company are adhered to by monitoring and putting corrective actions in place when necessary for the procedures.
PEOPLE MANAGEMENT
Supervise managers for controlling and managing stock, product rotation, orders, and devolutions.
Promote participatory management style and ensure a positive working environment exists within all the departments in the store.
To have clear, timely and effective communication with various departments, and ensure relevant follow-up with the overall store team.
Effective conflict resolution respecting Company standards.
Identify potential talent in all the departments, provide adequate feedback through performance reviews and Personal development plans with the relevant follow-ups. Develop the team for future opportunities in the stores.
Provide induction plans and relevant training for all employees in the store.
Manage the performance of the employees and coach them when needed.
Motivate, encourage, and inspire the team to increase sales and ensure efficiency.
Constantly monitor the absence management and employee relations with the HR Team.
Support in the recruitment process of the team.
Lead by example to perpetuate the brand culture.
CUSTOMER SERVICE
Up to date knowledge about current industry trends and to constantly analyse the competitor’s product and market to be able to maximise sales.
Provide input to companywide projects to ensure that the brand can constantly improve performance.
Ensure a high level of customer service standards are consistently attained in the store in all departments.
STOCK MANAGEMENT
Ensure the store is compliant with all company initiatives.
Merchandising the store as per the brand guidelines, according to the commercial trends.
Ensuring effective stockroom organization.
Effectively managing the order and replenishment to be on time as per the schedules.
Be an ambassador for our company’s sustainability strategy.
Qualification & Requirements:
3-4 years of related professional experience.
Relevant knowledge of the Retail Industry.
Solid experience managing a similar fast-paced retail operation.
Proven ability to maximise profitability and drive sales.
