• Responsible to manage the department on a day-to-day basis whilst balancing strategic goals of the Company and to handle all aspects of the store operations in line with Company objectives.

• To meet the targets or to ensure that procedures are in place, driving them, monitoring and putting corrective actions in place, when necessary, for Security, Shrinkage, Cash-desk management, Administration management as well as Health and Safety.

• Use commercial information and product knowledge to drive sales and other activity in the store using the internal tools provided.

• Drive marketing initiatives and sales performance and manage the budget of hours in the store effectively.

• Design the ideal Rota to ensure staff coverage in the store at all times.

• Be well aware of the Competitors, involve and create / manage relationships and / or do Competitor Shopping giving relevant feedback to appropriate parties such as product managers, regional managers and teams.

• Control stationary, cleaning, telephone, post, maintenance, uniforms and travel costs and make sure these are in line with Company budgets.

• Follow the minimums of customer service consistently and drive the team to ensure that these minimums are maintained across the store and ensure high level of customer service is offered in the store leading by example, and drive, monitor and support customer service action plans as well as to train the team in providing excellent customer service.

• Manage customer issues as they arise and thrive for Customer satisfaction.

• To understand and reinforce the company return policy.

• To forward thinking and planning with low-cost initiatives

• Have clear, timely and effective communication with Head Office, Product Managers, Regional Manager and/or Commercial Directors and with the store overall with the relevant follow-ups.

• Manage conflict effectively respecting Company standards and provide/ receive constructive and honest feedback and criticism for/from people they work with in a positive manner and to use it for their own development and their team.

• Develop the team through trainings, performance reviews and Personal development plans with the relevant follow-ups.

• Ensure that the stock room is organized efficiently and the order and replenishment are done timely and effectively and ensure that the store is merchandised according to the standards-best sellers and current trends.

Expected Years of Experience
• 3-4 years of related professional experience.
• Good knowledge of the Brand.
• Solid experience managing a similar fast-paced retail operation
• Proven ability to maximize profitability and drive sales
• Strong team management experience
• Has led a stable and consistent career for fashion, market, competitors and trend awareness

• Ability to lead by example, motivate and develop staff.
• Shows logical and positive behaviors systematically and in line with Company standards.
• Forward planning skills and Commercial awareness.
• Attention to detail and ability to multitask, Goal orientated and flexible.
• Uses initiative to seek proactive solutions.
• Reacts positively to change and encourages the same in others.
• Ability to handle pressure and react quickly to situations making timely decisions in challenging conditions and circumstances.
• Excellent communication (both verbal and written) and interpersonal skills.
• Takes ownership of self-development.
• Endorses responsibility for their actions, behaviors and decisions.
• Tenacious and resilient.
• Ability to work autonomously and as part of a team.

Expected Years of Experience
• 1-2 years’ experience in a Retail sales environment
• Expected Educational Qualification
• Bachelor of Arts with fluency in spoken and written English and any other language

REQUIRED BEHAVIOURAL COMPETENCIES
• Creative with an artistic flair and ability to work independently
• Ability to work in a team-oriented environment
• Zealous and enthusiastic personality
• Ability to work under pressure and with tight deadlines

• Ensure daily targets are met consistently.
• Greet customers and ascertain what each customer wants or needs.
• Describe merchandise and explain to the customer fabric care instructions.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Answer questions regarding the store and its merchandise.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Maintain records related to sales.
• Demonstrate use or operation of merchandise.
• Place special orders or call other stores to find desired items.
• All folded merchandise must be neatly folded and arranged in the correct order
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
• Inventory stock and requisition new stock.
• Ensure that items have price tag, arrange and display merchandise to promote sales.
• Exchange merchandise for customers and accept returns.
• Clean shelves, counters and merchandise stores , showroom windows and ensure the floor is cleaned
• Regularly clear fitting rooms
• Help customers try on or fit merchandise.
• Increase the customer base by adding new customers to the mailing list
• Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
• Estimate and quote trade-in allowances.
• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
• Estimate quantity and cost of merchandise required, such as paint or floor covering.
• Bag or package purchases, and wrap gifts.
• Estimate cost of repair or alteration of merchandise.
• Practice security measures that help prevent theft and understand the procedures for handling shoplifters

• 1-2 years experience in a Customer Service / Sales role
• Minimum of High school certificate with fluency in spoken and written English and Arabic

• Receive, store, and issue supplies and equipment and compile records of supply transactions.
• Verify that supplies received are listed on requisitions and invoices. Sort and place inventory in storage areas according to predetermined sequence such as size, type, or product code.
• Keep records of materials or items (including surplus materials) received or distributed in accordance with established procedure. Maintain weekly cycle counts of all stocked items and compile stock report on daily, weekly and monthly basis.
• Ensure that all work-areas are clean and well maintained.
• Ensure sure that garment care is carried out allowing for the product to reach the sales floor in the best possible condition.
• Check stock daily to ensure that all products are adequately stocked and available for disposal.
• Maintain security of items in the store.
• Fill requisitions for materials and assists in inventory taking.
• Inspect materials received for quantity and condition.
• Perform related duties and responsibilities as required.

• 1-2 years local experience in a Storekeeper role.
• Minimum of High school certificate with fluency in spoken and written English and any other language.
• Analytical and mathematical skills with ability to work with numbers.
• Ability to work under pressure.
• Should have basic computer skills.

RESPONSIBILITIES

• Actively drive sales by implementing sales building initiatives across the three departments (Women, Men and Kids) through effective analysis of the company commercial reports and visual layout.

• Support the Department Managers to keep monitoring the budget.

Ensure the profit and productivity goals are met by contributing towards the management of payroll hours, sales and P&L.

• Determine the strategy of the store, always striving to maximize sales and Store opportunities.

• Supervise managers for controlling and managing stock, product rotation, orders and devolutions alongside the product manager in Spain.

• Up to date knowledge about current industry trends and to constantly analyze the competitor’s product and market in order to be able to maximize sales.

• Manage and maintain the relationship and communication with Product Departments in the Central Office in Spain.

• Promote participatory management style and ensure a positive working environment exists within all the departments in the store.

• To work with HR in order to create and have actions plans in place for succession in the three departments.

• Identify potential talent for the three departments, also being aware about vacancies and opportunities in other stores.

• Ensure a high level of customer service standards are consistently attained in the store in the three departments.

• Ensure the store is compliant with all company initiatives.

Expected Years of Experience
• 3-4 years of related professional experience.
• Good knowledge of the Brand.
• Solid experience managing a similar fast-paced retail operation.
• Proven ability to maximize profitability and drive sales.
• Strong team management experience.

REQUIRED BEHAVIOURAL COMPETENCIES
• Passion for fashion, market, competitors and trend awareness.
• Ability to lead by example, motivate and develop staff.
• Shows logical and positive behaviors systematically and in line with Company standards.
• Forward planning skills and Commercial awareness.
• Attention to detail and ability to multitask, Goal orientated and flexible.
• Examines and understands issues from a broad perspective and is able to think outside the box.
• Ability to handle pressure and react quickly to situations making timely decisions in challenging conditions and circumstances.
• Excellent communication (both verbal and written) and interpersonal skills.
• Takes ownership of self-development.
• Endorses responsibility for their actions, behaviors and decisions.
• Tenacious and resilient.
• Ability to work autonomously and as part of a team.

RESPONSIBILITIES

• Receive, store, and issue supplies and equipment and compile records of supply transactions.

• Verify that supplies received are listed on requisitions and invoices. Sort and place inventory in storage areas according to predetermined sequence such as size, type, or product code.

• Keep records of materials or items (including surplus materials) received or distributed in accordance with established procedure. Maintain weekly cycle counts of all stocked items and compile stock report on daily, weekly and monthly basis.

• Ensure that all work-areas are clean and well maintained.

• Ensure sure that garment care is carried out allowing for the product to reach the sales floor in the best possible condition.

• Check stock daily to ensure that all products are adequately stocked and available for disposal.

• Maintain security of items in the store.

• Fill requisitions for materials and assists in inventory taking.

• Inspect materials received for quantity and condition.

• Perform related duties and responsibilities as required.

Expected Years of Experience

•  1-2 years local experience in a Storekeeper role.
•  Expected Educational Qualification
•  Minimum of High school certificate with fluency in spoken and written English and any other language

REQUIRED BEHAVIOURAL COMPETENCIES

• Analytical and mathematical skills with ability to work with numbers

• Ability to work under pressure

• Should have basic computer skills

RESPONSIBILITIES
• Maintain control over the various zones in the shop floor
• Maintain a positive and cheerful attitude with the team and motivate them constantly to sell more
• Monitor and drive performance level of staff in terms of achieving daily targets & maintaining high level of customer service.
• Responsible to increase the Transformation Rate (Convert visitors to the store to customers)
• Monitor and drive hourly sales, daily sales and monthly targets
• Check stock daily to ensure that all products are adequately stocked and available for customers
• Train and promote high customer service standards

KNOWLEDGE, SKILLS AND EXPERIENCE
Expected Years of Experience
2-3 years’ experience in a Customer Service or Sales role in a Retail environment
Expected Educational Qualification
Bachelor’s Degree preferred with fluency in spoken and written English and any other language

REQUIRED BEHAVIOURAL COMPETENCIES
Ability to work in a team-oriented environment
Zeal and enthusiastic personality
Ability to work under pressure and with tight deadlines

Expected Years of Experience
• 1-2 years’ experience in a Retail sales environment
• Expected Educational Qualification
• Bachelor of Arts with fluency in spoken and written English and any other language

REQUIRED BEHAVIOURAL COMPETENCIES
• Creative with an artistic flair and ability to work independently
• Ability to work in a team oriented environment
• Zealous and enthusiastic personality
• Ability to work under pressure and with tight deadlines

Online Operations & Coordination

• Monitor and ensure all online processes are executed accurately, efficiently, and within required timelines including online KPIs related to iPod sales, e-tickets, online customer service, SINT areas in stores, and consumable stock levels.
• Support the implementation of country-specific online projects, ensuring alignment with operational and business objectives.
• Partner with the Talent Development team to design, deliver, and evaluate online training programs and related initiatives.
• Liaise with the Operation Manager and Brand partners to address all country-level online inquiries, operational concerns, process issues, and system errors.

Reporting & Performance Monitoring

• Prepare periodic reports capturing operational challenges, system errors, incident trends, and customer feedback.
• Compile and share weekly performance reports on online sales, highlighting insights and opportunities for improvement.

Packing Station & Logistics Management

• Oversee all picking and packing activities, ensuring operational efficiency and adherence to company standards.
• Act as the primary liaison for the Packing Station Supervisor, addressing and resolving operational challenges promptly.
• Liaise directly with logistics providers (e.g., Aramex, Shipa) to prevent delivery delays, manage incidents, and escalate reports to both local providers and Spain when required.
• Manage online returns, ensuring items are processed and published as per Company Standard Operating procedure.

Team Management

• Lead and inspire the team to maintain high motivation, engagement, retention and operational excellence.
• Ensure at all times the efficient usage of hours in the packing station and liaise with Operations Manager for the same during events. (Sale / Black Friday)
• Maintain regular communication with the management team regarding personnel updates and product-related matters.

• 2-3 years of similar professional experience in an operational role.
• Relevant knowledge of the Retail Industry with fast pace business model.
• Proven ability to control cost and streamline operational processes.
• Solid team management experience.
• Proficiency in MS Office & especially Excel
• Self-Motivated, ability to develop and motivate the team and lead by example.
• Forward planning, Strong Organizational skills, and Commercial Awareness.
• Strong numerical and analytical ability.
• Attention to detail and ability to multitask, Goal orientated and flexible.
• Excellent communication (both verbal and written) and interpersonal skills.

People Development & Training
• Oversee team training and development, ensuring completion of orientation and introduction to NESO program.
• Liaise with the Learning and Development Team, support managers with training resources, and manage the “Coach” team.
• Contribute to succession planning and support managers in implementing and following up on Performance Development Plans.
• Partner with the Store Manager to identify development needs and provide targeted support for underperforming managers.
• Support managers in performance management and motivating their teams.

Operations & HR KPIs
• Provide regular reports to the Store Manager and HR Field Partner on store performance, focusing on hours, productivity, and efficiency.
• Advice on Rota planning and structural adjustments to optimize hours in line with business requirements.
• Monitor HR KPIs (turnover, succession, absenteeism, productivity, hours coverage, etc.), analyze reports, and create action plans for improvement with store management.
• Maintain an active presence on the shop floor to understand team dynamics, identify potential, and support operations when required.

Employee Relations & Recruitment
• Manage employee relations cases and conflicts in a professional and fair manner.
• Support Disciplinary and investigation processes when required.
• Support recruitment activities in collaboration with Recruitment Officers, participate in assessment centers, and provide feedback on candidates.
• Ensure exit interviews are conducted (forms and face-to-face) and share insights for improvement.

Engagement, Communication & Culture
• Drive employee engagement and strengthen internal branding through collaboration on INET and other initiatives.
• Ensure effective internal communication by participating in managers’ meetings and fostering information sharing across the store.

• Minimum 2 years of overall experience in retail, preferably with at least 2 years of HR experience within the UAE.
• MOFA attested Bachelors degree
• Passionate, curious, motivated, customer oriented and dynamic, with something different to contribute.
• Should have strong analysis, prioritization, delegation and organizational skills as well as flexibility.
• Business minded and able to communicate and give feedback at a manager level.
• Excellent communication skills and conflict resolution.
• Skilled in team leadership, influence, and time management under pressure.
• Computer literate with excellent skills in MS Office Systems.